Returns & Exchanges Policy
At MomentaryArts, every product is handcrafted and made to order with care. Because of the personalized nature of our products, our returns and exchanges policy is designed to ensure both fairness and quality.
Returns
All items are made to order.
For this reason, we do not accept returns once production has started.
We encourage you to carefully review your order details before completing your purchase.
Exchanges
We do not offer exchanges for custom or personalized products.
Each item is uniquely created for you, and cannot be resold or reused.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
We will gladly provide a replacement or a suitable solution.
To process your request, we may ask for:
- Clear photos of the product
- Your order details
- A brief explanation of the issue
Design Approval Responsibility
All custom designs are prepared and shared for your approval before production.
Once approved, the design is considered final.
We are not responsible for errors that were approved during the design stage.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made products
- Items that have already entered production
- Products used or damaged after delivery
Shipping Issues
We are not responsible for delays caused by shipping carriers, customs processes, or incorrect shipping details provided by the customer.
Please ensure your shipping information is accurate at checkout.
Our Commitment
Your satisfaction is important to us.
If you experience any issue with your order, please contact us — we are here to help and will do our best to resolve any problem quickly and professionally.
Contact Us
Email: info@momentaryarts.com
Website: momentaryarts.com